Error message "This site can't be reached" when attempting to log in to RSA Link

[#1]

Article Number

000037091

Applies To

RSA Product Set: RSA Link (community.rsa.com)
RSA Product/Service Type: RSA Single Sign-On (auth.rsasecurity.com)

Issue

When attempting to log in to RSA Link I am getting the error below in my web browser.

This site can't be reached
auth.rsasecurity.com unexpectedly closed the connection.

ERR_CONNECTION_CLOSED

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Cause

This error indicates that the RSA Single Sign-On website (https://auth.rsasecurity.com) is experiencing downtime.

Resolution

Check to see if there is an announcement on the RSA Link home page (https://community.rsa.com) which would indicate that this is a known issue.

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If present, you can click on the hyperlink in the announcement to get more details on the issue and can follow the announcement by clicking Actions > Follow and then selecting the Inbox option in order to receive updates via email when progress is made.

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If there is no announcement on the home page regarding the issue, please report the issue to RSA Customer Support using the form at https://community.rsa.com/contact.

Notes

If you follow the RSA Customer Support community on RSA Link then you will proactively receive email notifications whenever any service interruptions occur on website, and you will also receive advanced notices for when the website will be undergoing scheduled maintenance.