How can I change the On-Demand Authentication (ODA) PIN for my community account?

[#1]

Article Number

000036526

Applies To

All community users

Issue

I want to change my On-Demand Authentication (ODA) PIN to be something that is easier for me to remember.

Resolution

You can easily update your On-Demand Authentication (ODA) PIN within the Self-Service Console by performing the steps below.

1. Navigate to the Self-Service Console here:  https://community.rsa.com/selfservice
    
2. Enter the email address associated with your account in the User ID field and press Enter or click OK.
    
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3. Select Password as the Authentication Method and then click the Log On button.
    
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4. Enter your password and press Enter or click the Log On button.
    
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5. Once logged in to the Self-Service Console, click on the change PIN hyperlink under the On-Demand Authentication section.
    
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6. Enter your current PIN and then enter the new PIN you wish to use in the following two fields, then click the OK button.
    
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7. If the operation was successful you will see a green banner displayed when returned to the Self-Service Console landing page.
    
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If you experience any issues with the steps above, please contact Customer Support by submitting the form at https://community.rsa.com/contact.