Community Support Knowledge Base
Find answers to your questions and identify resolutions for known issues with knowledge base articles written by community experts.
This article applies to RSA Customers and partners who did not validate their status the first time they registered for the RSA Community.
Issue
When registering for an RSA Community account, users are strongly encouraged to select the I am an RSA Customer or Partner option and provide a valid Site ID, Serial Number, or Contract Number in order to obtain full access to the website.
However, if a user doesn't currently have access to one of the validation methods above then they have the option to register without selecting the I am an RSA Customer or Partner, which would still allow them to participate in the product communities and view the public documentation and advisories but would prevent them from accessing product downloads, security advisories, and the Case Portal.
At a later date when one of the validation methods is obtained, the user may seek to update their account in order to have access to the restricted content and locations on the the RSA Community website.
However, if a user doesn't currently have access to one of the validation methods above then they have the option to register without selecting the I am an RSA Customer or Partner, which would still allow them to participate in the product communities and view the public documentation and advisories but would prevent them from accessing product downloads, security advisories, and the Case Portal.
At a later date when one of the validation methods is obtained, the user may seek to update their account in order to have access to the restricted content and locations on the the RSA Community website.
Resolution
The RSA Community users who did not initially register as a customer or partner can easily update their accounts by returning to the RSA Registration Portal at https://community.securid.com/register and re-registering with their same email address, except that this time they will be able to select the I am an RSA Customer or Partner option and provide a valid Site ID, Serial Number, or Contract Number.
Re-registering will not require the users change their password, security questions, or On-Demand Authentication (ODA) PIN.
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After clicking on the blue Continue button on the registration form, the confirmation page shown below will be displayed which indicates that the account has been updated.
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Re-registering will not require the users change their password, security questions, or On-Demand Authentication (ODA) PIN.
Image descriptionAfter clicking on the blue Continue button on the registration form, the confirmation page shown below will be displayed which indicates that the account has been updated.
Image descriptionNotes
If you are already logged in to the RSA Community when re-registering, it may be necessary to log out and then log back in for the change to take effect.
- To log out of the RSA Community, click on your avatar image in the top-right corner of the page and then click on the Sign Out button.
- Click on the Sign In hyperlink in the main menu to log back in. If your SSO session is still active then you will log in automatically but if it has expired then you will need to enter your login credentials again when prompted.
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