This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
  • Home
  • Advisories
    • SecurID
    • SecurID Governance & Lifecycle
  • Documentation
    • SecurID
      • Authentication Agents
        • API / SDK
        • Apache Web Server
        • Citrix StoreFront
        • Epic Hyperdrive
        • IIS Web Server
        • MFA Agent for macOS
        • MFA Agent for Windows
        • Microsoft AD FS
        • Microsoft Windows
        • PAM
      • Authentication Engine
      • Authentication Manager
      • Authenticators
        • iOS and Android
        • macOS
        • Windows
      • Cloud Authentication Service
      • Hardware Appliance
        Component Updates
      • Hardware Authenticators
        • DS100 Authenticators
        • SID700 Authenticators
        • SID800 Authenticators
      • Integrations
      • SecurID SDK
      • Software Tokens
        • Android
        • iOS
        • macOS
        • Token Converter
        • Windows
    • SecurID Governance & Lifecycle
    • Technology Partners
  • Downloads
    • SecurID
      • Authentication Agents
        • API / SDK
        • Apache Web Server
        • Citrix StoreFront
        • Epic Hyperdrive
        • IIS Web Server
        • MFA Agent for macOS
        • MFA Agent for Windows
        • Microsoft AD FS
        • Microsoft Windows
        • PAM
      • Authentication Engine
      • Authentication Manager
      • Authenticators
        • macOS
        • Windows
      • Cloud Authentication Service
      • FIDO Management Service
      • Hardware Appliance
        Component Updates
      • Hardware Authenticators
        • SID800 Authenticators
      • Integrations
      • Software Tokens
        • Android
        • iOS
        • macOS
        • Token Converter
        • Windows
    • SecurID Governance & Lifecycle
  • Community
    • SecurID
      • Blog
      • Discussions
      • Events
      • Idea Exchange
      • Knowledge Base
    • SecurID Governance & Lifecycle
      • Blog
      • Discussions
      • Events
      • Idea Exchange
      • Knowledge Base
      • Tech Hub
  • Support
    • Case Portal
      • Create New Case
      • View My Cases
      • View My Team's Cases
    • Community Support
      • Getting Started
      • News & Announcements
      • Ideas & Suggestions
      • Community Support Articles
      • Community Support Forum
    • Product Life Cycle
    • Support Information
    • General Security Advisories
  • Education
    • Blog
    • Browse Courses
      • SecurID
      • SecurID Governance & Lifecycle
    • Certification Program
    • New Product Readiness
    • Student Resources
Sign In Register Now
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Announcements

RSA Customer Advisory: Authentication Manager 8.7 P3 re-releasing on March 27, 2023

View Details

Community Support Knowledge Base

Find answers to your questions and identify resolutions for known issues with knowledge base articles written by community experts.
  • RSA Community
  • :
  • Support
  • :
  • Community Support
  • :
  • Knowledge Base
  • :
  • How to find your Customer ID (Site ID) within the myRSA website
  • Options
    • Subscribe to RSS Feed
    • Bookmark
    • Subscribe
    • Printer Friendly Page
    • Report Inappropriate Content

How to find your Customer ID (Site ID) within the myRSA website

Article Number

000038883

Applies To

This article applies to RSA customers who already have an RSA Link / myRSA account and need to know their Customer ID (Site ID).

Resolution

Follow the steps below to locate your Customer IDs within the myRSA portal.
  1. Open your web browser and navigate to the myRSA portal. (https://my.rsa.com/)
  2. Login using your RSA Link credentials.
  3. Your Customer ID for your default site is displayed as the numeric value at the end of the visible entry in the Site Selection field, as shown below.
    Image descriptionImage description
  4. Hovering over that field and clicking the down arrow will display your other sites and their associated IDs in the even that you are looking for the ID of an alternative site.
    Image descriptionImage description

Notes

If you are unable to access the myRSA portal then you likely have not yet registered for an RSA Link account and will need to do so.

Alternatively, if you are able to access the myRSA portal but see an error stating No Records Found then this indicates that you did not validate yourself as a customer when you registered for an RSA Link account and will need to re-register using the same email address to update your account status.

Image descriptionImage description

If you still experience issues logging in and/or viewing your information within the myRSA portal, submit the form at https://community.rsa.com/contact and the RSA Support team will assist as needed.
Tags (49)
  • Access
  • All Versions
  • Any Version
  • Authentication
  • Community
  • Create Account
  • Customer Support
  • Customer Support Article
  • DLC
  • Download Central
  • Downloads
  • Downloads Portal
  • Every Version
  • Full Installers
  • Full Product Downloads
  • Helpful Hints
  • How To
  • Informational
  • Instructions
  • KB Article
  • Knowledge Article
  • Knowledge Base
  • Licenses
  • Log In
  • Logging In
  • Login
  • MyRSA
  • Order Management
  • Orders
  • Process Steps
  • Product Downloads
  • Purchase Orders
  • Register
  • Registering
  • Registration
  • Registration Portal
  • RSA Link
  • Setup Account
  • Software
  • Support Portal
  • Support Website
  • Tip &amp Tricks
  • Tips and Tricks
  • Tutorial
  • Version Agnostic
  • Walk Through
  • Walkthrough
  • Website
  • Website Access
0 Likes
Was this article helpful? Yes No
Share
No ratings

In this article

Version history
Last update:
‎2021-04-24 04:01 AM
Updated by:
Administrator RSA-KB-Sync Administrator

Related Content

Powered by Khoros
  • Blog
  • Events
  • Discussions
  • Idea Exchange
  • Knowledge Base
  • Case Portal
  • Community Support
  • Product Life Cycle
  • Support Information
  • Customer Success
  • About the Community
  • Terms & Conditions
  • Privacy Statement
  • Provide Feedback
© 2023 RSA Security LLC or its affiliates. All rights reserved.