This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
  • Home
  • Advisories
    • SecurID
    • SecurID Governance & Lifecycle
  • Documentation
    • SecurID
      • Authentication Agents
        • API / SDK
        • Apache Web Server
        • Citrix StoreFront
        • Epic Hyperdrive
        • IIS Web Server
        • MFA Agent for macOS
        • MFA Agent for Windows
        • Microsoft AD FS
        • Microsoft Windows
        • PAM
      • Authentication Engine
      • Authentication Manager
      • Authenticators
        • iOS and Android
        • macOS
        • Windows
      • Cloud Authentication Service
      • Hardware Appliance
        Component Updates
      • Hardware Authenticators
        • DS100 Authenticators
        • SID700 Authenticators
        • SID800 Authenticators
      • Integrations
      • SecurID SDK
      • Software Tokens
        • Android
        • iOS
        • macOS
        • Token Converter
        • Windows
    • SecurID Governance & Lifecycle
    • Technology Partners
  • Downloads
    • SecurID
      • Authentication Agents
        • API / SDK
        • Apache Web Server
        • Citrix StoreFront
        • Epic Hyperdrive
        • IIS Web Server
        • MFA Agent for macOS
        • MFA Agent for Windows
        • Microsoft AD FS
        • Microsoft Windows
        • PAM
      • Authentication Engine
      • Authentication Manager
      • Authenticators
        • macOS
        • Windows
      • Cloud Authentication Service
      • FIDO Management Service
      • Hardware Appliance
        Component Updates
      • Hardware Authenticators
        • SID800 Authenticators
      • Integrations
      • Software Tokens
        • Android
        • iOS
        • macOS
        • Token Converter
        • Windows
    • SecurID Governance & Lifecycle
  • Community
    • SecurID
      • Blog
      • Discussions
      • Events
      • Idea Exchange
      • Knowledge Base
    • SecurID Governance & Lifecycle
      • Blog
      • Discussions
      • Events
      • Idea Exchange
      • Knowledge Base
      • Tech Hub
  • Support
    • Case Portal
      • Create New Case
      • View My Cases
      • View My Team's Cases
    • Community Support
      • Getting Started
      • News & Announcements
      • Ideas & Suggestions
      • Community Support Articles
      • Community Support Forum
    • Product Life Cycle
    • Support Information
    • General Security Advisories
  • Education
    • Blog
    • Browse Courses
      • SecurID
      • SecurID Governance & Lifecycle
    • Certification Program
    • New Product Readiness
    • Student Resources
Sign In Register Now
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Announcements

RSA Customer Advisory: Authentication Manager 8.7 P3 re-releasing on March 27, 2023

View Details

Community Support Knowledge Base

Find answers to your questions and identify resolutions for known issues with knowledge base articles written by community experts.
  • RSA Community
  • :
  • Support
  • :
  • Community Support
  • :
  • Knowledge Base
  • :
  • What happens to my community account if I change companies?
  • Options
    • Subscribe to RSS Feed
    • Bookmark
    • Subscribe
    • Printer Friendly Page
    • Report Inappropriate Content

What happens to my community account if I change companies?

Article Number

000035740

Applies To

Customers and Partners

Issue

I have a community account that is associated with my former company but I have since changed jobs and now work for another company that has utilizes RSA products and solutions.  Am I able to keep my community account or can I migrate it to a new account?

Resolution

Users register for community accounts using their corporate email addresses and their accounts are associated with their company's maintenance contracts.  This allows users to access product downloads for their products and provides access to the Case Portal where they can open and manage support cases.
 
Because of the association between community accounts and their companies' information, when someone leaves their company they are not able to use their same account with their new employer.  Therefore, it is required that the user register for a new account using their new corporate email address which will allow them to have access to product downloads and the Case Portal for their new employer.

Notes

For users who have changed email addresses but remain at the same company (such as in the case of an acquisition or name change) you should refer to the following article:  Can I change the email associated with my RSA Link account if my company changes its name or is acquired?​
Tags (52)
  • Case Management
  • Case Management Portal
  • Case Portal
  • Cases
  • Community
  • Create Account
  • Customer Support
  • Customer Support Article
  • DLC
  • Download Central
  • Downloads
  • Full Installers
  • Full Product Downloads
  • Helpful Hints
  • How To
  • Informational
  • Instructions
  • KB Article
  • Khoros
  • Knowledge Article
  • Knowledge Base
  • Licenses
  • Link Community
  • Manage Cases
  • My Cases
  • MyRSA
  • Online Community
  • Online Portal
  • Order Management
  • Orders
  • Process Steps
  • Purchase Orders
  • Register
  • Registering
  • Registration
  • Registration Portal
  • RSA Community
  • RSA Link
  • RSA Link Community
  • Salesforce
  • Service Requests
  • Setup Account
  • Support Cases
  • Support Portal
  • Support Site
  • Support Website
  • Tip &amp Tricks
  • Tips and Tricks
  • Tutorial
  • Walk Through
  • Walkthrough
  • Website
0 Likes
Was this article helpful? Yes No
Share
No ratings

In this article

Version history
Last update:
‎2022-01-25 09:42 PM
Updated by:
Administrator rsalinkadmin Administrator

Related Content

Powered by Khoros
  • Blog
  • Events
  • Discussions
  • Idea Exchange
  • Knowledge Base
  • Case Portal
  • Community Support
  • Product Life Cycle
  • Support Information
  • Customer Success
  • About the Community
  • Terms & Conditions
  • Privacy Statement
  • Provide Feedback
© 2023 RSA Security LLC or its affiliates. All rights reserved.