What should RSA and Dell Technologies employees do if RSA Link email notifications are getting quarantined?

[#1]

Article Number

000037902

Applies To

This article applies to Dell Technologies employees (including RSA employees) who have registered for an RSA Link account.

Issue

Email notifications from RSA Link (sent via the no-reply@rsa.com address) are no longer being received and are instead appearing in the daily digest emails as shown in the screenshot below.
Image description

Resolution

Employees that are experiencing this issue should follow the instructions in the internal article entitled Resolving issues with RSA Link email notifications getting quarantined by the Dell Email Digest feature to add the no-reply@rsa.com address to their individual Safe Senders List.

Notes

If you are still not getting email notifications from RSA Link even after safelisting the no-reply@rsa.com email address, then you may be experiencing one or more of the issues mentioned in the articles below.

• 000035271 - Why am I no longer receiving email notifications for product advisories on RSA Link? (Inactive Account) 
• 000036035 - I'm no longer receiving RSA Link email notifications even though my account is still active
• 000036621 - Which email preferences in RSA Link are required in order to receive notifications for advisories?
• 000036494 - Why am I not receiving email notifications for the RSA SecurID Access Service Notifications when I receive other advisories?
• 000037771 - How do I subscribe to service notifications for RSA Archer Suite hosted environments on RSA Link?