The purpose of this Frequently Asked Questions (FAQ) page is to provide information regarding the initiative/project to migrate the RSA Link website from the current Jive-x platform to the best-in-class Khoros Communities platform in 2021.
This section addresses questions relating to the migration timeline.
The RSA Link website will be migrated to its new platform in mid-February, beginning on February 18th and extending through the weekend. During this time, the content, users, permissions and other assets on the current platform will be replicated on the new platform. The cutover to the new platform (at which point the URL https://community.rsa.com will direct to the new website) will take place on Tuesday, February 23rd.
Yes, you will still be able to access the current website throughout the entirety of the migration, even in the days leading up to the cutover. However, it is important to note that a moratorium will be in effect starting February 18th at midnight PST until February 23rd where any new content (e.g. discussion threads, blog posts, etc.) posted to the website will not be automatically migrated to the new platform.
Yes, however the registration portal will be undergoing maintenance in parallel during the moratorium period in order for it to be compatible with the new platform. As such, there may be intermittent periods between February 18th and February 23rd where the registration portal is temporarily unavailable.
This section addresses questions relating to user accounts.
No, your user will be migrated to the new platform along with all of its profile information, metrics, content associates, permissions, etc.
Yes, all of the content you created (e.g. discussion threads, blog posts, documents, videos, etc.) including comments and replies will be preserved on the new platform and you will continue to be listed as the respective author or contributor and your participation metrics (e.g. content and view counts, etc.) will similarly be preserved.
No, unlike the current platform, the new platform leverages customizable usernames to identify users throughout the websites and on the community forums. By default (because usernames currently do not exist) all usernames will be a combination of their first and last names (e.g. "John Doe" will become "JohnDoe") but you will be given the opportunity to update your username to something custom upon logging in for the first time.
Because it is a brand new website and experience, gamification points cannot feasibly be transferred to the new platform. However, there are plans to honor legacy users from the current platform with a special badge to indicate their prior accomplishments. New badges and ranks have also been introduced that will greatly enhance the gamification experience.
This section addresses questions relating to authentication on the new platform.
No, you will have the same login information (username and password) as you had in the previous site.
This section addresses questions relating to registration on the new platform
It is the same process as it was with the old site. Go to https://community.rsa.com/register and follow the steps onscreen to register as a new user.
This section addresses questions relating to Support Cases on the new platform
Yes there have been some changes in the new platform but it will now be much easier to use. It will be built directly into RSA Link and will have a more modern design as well as an improved user experience. On the new platform you can easily view your own cases and your team's cases.
Those that register for RSA Link prior to Feb 23rd will still have access to the old case portal for a brief time, but new users will not.
This section addresses questions relating to advisories and subscription on the new platform
No, with the exception of product advisories, you will need to re-subscribe to any pages/content where you wish to receive email notifications.
Yes, all users will have an easy-to-use interface for managing all subscriptions
Yes, though it is strongly recommended that you receive email notifications for product advisories, you will have the option to opt-out if you desire.
This section addresses questions relating to access and permissions on the new platform
Leading up to the launch, check this document periodically as it will be updated with more information about the new platform.
Following the migration on February 23rd, you can visit the "Getting Started" page for tutorials and other useful information. The tutorials posted in the "Getting Started" page will also be promoted on the new website's home page.
If you are experiencing any issues while accessing the new platform then use the form at https://community.rsa.com/contact to get help from RSA Support.