The purpose of this Frequently Asked Questions (FAQ) page is to provide information regarding the initiative/project to migrate the RSA Link website from the current Jive-x platform to the best-in-class Khoros Communities platform in 2021.
This section addresses questions relating to the migration timeline.
When will the migration occur?
The RSA Link website will be migrated to its new platform in mid-February, beginning on February 18th and extending through the weekend. During this time, the content, users, permissions and other assets on the current platform will be replicated on the new platform. The cutover to the new platform (at which point the URL https://community.rsa.com will direct to the new website) will take place on Tuesday, February 23rd.
Will the current website still be active during the migration?
Yes, you will still be able to access the current website throughout the entirety of the migration, even in the days leading up to the cutover. However, it is important to note that a moratorium will be in effect starting February 18th at midnight PST until February 23rd where any new content (e.g. discussion threads, blog posts, etc.) posted to the website will not be automatically migrated to the new platform.
Will new users be able to register during the moratorium period?
Yes, however the registration portal will be undergoing maintenance in parallel during the moratorium period in order for it to be compatible with the new platform. As such, there may be intermittent periods between February 18th and February 23rd where the registration portal is temporarily unavailable.
Will I still be shown as the author of my content?
Yes, all of the content you created (e.g. discussion threads, blog posts, documents, videos, etc.) including comments and replies will be preserved on the new platform and you will continue to be listed as the respective author or contributor and your participation metrics (e.g. content and view counts, etc.) will similarly be preserved.
Do I still have to display my full name on posts and comments?
No, unlike the current platform, the new platform leverages customizable usernames to identify users throughout the websites and on the community forums. By default (because usernames currently do not exist) all usernames will be a combination of their first and last names (e.g. "John Doe" will become "JohnDoe") but you will be given the opportunity to update your username to something custom upon logging in for the first time.
Will I retain my gamification (i.e. participation) points and badged?
Because it is a brand new website and experience, gamification points cannot feasibly be transferred to the new platform. However, there are plans to honor legacy users from the current platform with a special badge to indicate their prior accomplishments. New badges and ranks have also been introduced that will greatly enhance the gamification experience.
This section addresses questions relating to Support Cases on the new platform
Will the support case management process change in the new platform?
Yes there have been some changes in the new platform but it will now be much easier to use. It will be built directly into RSA Link and will have a more modern design as well as an improved user experience. On the new platform you can easily view your own cases and your team's cases.
This section addresses questions relating to access and permissionson the new platform
How can I learn more about the new platform and how to use it
Leading up to the launch, check this document periodically as it will be updated with more information about the new platform.
Following the migration on February 23rd, you can visit the "Getting Started" page for tutorials and other useful information. The tutorials posted in the "Getting Started" page will also be promoted on the new website's home page.