After upgrading the Admin Server from 11.5.x to 188.8.131.52, opening Investigate-NAVIGATE page shows the error below.
An error occurred while processing your request. Please return to the previous page and check everything before trying again.
Other pages including, Investigate-EVENTS and Investigate-LEGACY EVENTS(if enabled), are successfully loaded.
/var/log/netwitness/investigate-server/investigate-server.log does not show any relevant messages. However, the following logs may be noticed when the issue is replicated.
2021-06-09 23:11:11,061 [qtp815992954-35] WARN org.springframework.web.servlet.PageNotFound - No mapping for GET /favicon.ico
Jun 9 23:29:00 nwserver nw-jetty-wrapper.sh: 2021-06-09 23:29:00.786:WARN:oejs.HttpChannel:qtp815992954-1243: /investigation/navigate
Jun 9 23:29:00 nwserver nw-jetty-wrapper.sh: java.lang.RuntimeException: org.springframework.web.util.NestedServletException: Request processing failed; netsted exception is com.rsa.asoc.launch.api.transport.TransportException: No handler found for message
The following error is also noticed in /var/netwitness/uax/logs/sa.log while restarting jetty service.
2021-06-10 00:29:06,334 [qtp815992954-46] ERROR com.rsa.smc.sa.investigation.common.service.impl.DefaultInvestigationOOTBServiceImpl - Error in creating Investigation OOTB Content for user
org.hibernate.exception.SQLGrammarException: could not prepare statement
Caused by: org.h2.jdbc.JdbcSQLException: Column "METALANGUA0_.METAGROUP_ID" not found; SQL statement:
The issue occurs when the Admin Server is upgraded to 184.108.40.206 but ESA hosts remain at an older version.
As per the Upgrade Options document, all ESA hosts need to be upgraded to 220.127.116.11 for the NetWitness services to function properly.
Mixed Mode Unsupported for ESA Hosts
Mixed mode is not supported for ESA hosts in NetWitness Platform version 11.5 and later. The NetWitness server, ESA primary host, and ESA secondary host must all be on the same NetWitness Platform version.
As it is expected and normal to see Investigate-NAVIGATE returning "System error", please continue upgrading all ESA hosts in the environment to 18.104.22.168.