NetWitness Platform Feedback and Data Sharing

The Live Feedback Activity Log enables you to download the usage data required for Live Feedback. After you download the Live Feedback data, you can then upload it to share with RSA.

The settings for these features are available in netwitness_adminicon_25x22.png (Admin) > System > Live Services view,

in the Additional Live Services section.

Additional Live Services

Participation in the Additional Live Services is configured in the netwitness_adminicon_25x22.png (Admin) > System > Live Services view.

Live Feedback

Note: For NetWitness Platform 11.4.1 and later, this section in the UI has been removed. As of 11.4.1, RSA has created the Customer Experience Improvement Program. For details, see "Configure the Customer Experience Improvement Program" in the RSA NetWitness Platform System Configuration Guide.

Live Feedback is intended to help improve RSA NetWitness Platform.

Live Feedback description

Once you set up and configure a Live account, usage data is automatically shared with RSA and is protected in accordance with the applicable license agreement. All such data shall be anonymized and shall not have any Personally Identifiable Information.

Before data is sent to RSA, all Personally Identifiable Information is removed. Thus, only anonymous usage data gets transferred to RSA.

For more information, see the "Live Feedback Overview" topic in the System Configuration Guide.

File Reputation

File Reputation service provides instant access to the latest signatures via the RSA Live feed so data is more relevant, with fewer false positives. With this service, users always have reliable data about the reputation of files in their NetWitness Endpoint system. In addition to the whitelisting service, it provides blacklisting information as well.