This section describes solutions to problems that you may encounter during installations and upgrades. In most cases, NetWitness Platform creates log messages when it encounters these problems.
If you cannot resolve an upgrade issue using the following troubleshooting solutions, contact Customer Support (https://community.rsa.com/docs/DOC-1294).
This section has troubleshooting documentation for the following services, features, and processes.
Go to the Master Table of Contents to find all RSA NetWitness Platform 11.x documents.
Command Line Interface (CLI) displays: "Orchestration failed."
Mixlib::ShellOut::ShellCommandFailed: Command execution failed. STDOUT/STDERR suppressed for sensitive resource in/var/log/netwitness/config-management/chef-solo.log
Retrieve your deploy_admin password.
You receive a message in the User Interface to reboot the host after you update and reboot the host offline.
Reboot the host in the Host View in the User Interface.
For ESA Correlation troubleshooting information, see the Alerting with ESA Correlation Rules User Guide.