This on-demand lab presents an overview of troubleshooting steps and tips for RSA NetWitness Endpoint.
This self-paced on-demand lab examines common troubleshooting issues customers face in RSA NetWitness Endpoint implementations. You will first be presented with a common troubleshooting methodology framework in the context of RSA NetWitness Endpoint. Then, you will examine a number of common customer use cases where you will identify the root cause of the issue, and remediate the problem.
Lab exercises provide students with the ability to practice what they have learned. To maximize the value of your learning experience, this course also includes access to RSA University’s virtual environment.
Anyone interested in an overview of troubleshooting RSA NetWitness Endpoint
1.5 hours course and 2 hour lab
Note: RSA University’s lab environment is provided for 10 hours of overall practice time over a 14-day period.
Accessing the Lab Environment
Lab exercises are performed in the RSA University virtual lab environment. The downloadable Lab Guide provides detailed instructions on access the environment.
For more information please view the document Access RSA University Virtual Labs – available on the RSA University site: RSA University Content.
Students should have completed the following courses (or have equivalent knowledge) prior to taking this training:
RSA NetWitness Endpoint Installation
RSA NetWitness Endpoint Tuning and Optimization
Upon successful completion of this course, participants should be able to:
Describe and list general troubleshooting methodology in an RSA NetWitness Endpoint environment
Determine the overall health of an RSA NetWitness Endpoint environment
Troubleshoot the most common RSA NetWitness Endpoint issues
Use common tools to identify and/or remediate common RSA NetWitness Endpoint issues
Identify symptoms of a non-functioning ECAT environment
Resolve Agent issues
Resolve Server issues
Monitor connected machines in the ECAT UI
Module 1 - General Troubleshooting Methodology
Incorporation of Process in RSA NetWitness Endpoint Environment
Module 2 - Troubleshooting Basics in an RSA NetWitness Endpoint Environment
Module 3 - Troubleshooting the Flow of a Scan
Decision Tree/Process Flow
Module 4 - Troubleshooting General Issues
Broker Not Enabled
Module 5 - Additional Troubleshooting Resources
Exercise 1: Agent Machines are not Appearing in the User Interface
Exercise 2: Agent Machines are not updating in the User Interface