How to request Back Office Super Administrator access in RSA Adaptive Authentication for eCommerce
RSA Product Set: Adaptive Authentication for eCommerce RSA Product/Service Type: Back Office
A user with SuperAdmin privileges needs to reset his/her password but cannot find how to do so within RSA Adaptive Authentication for eCommerce.
RSA Customer Support is no longer able to directly make changes to any RSA Adaptive Authentication for eCommerce Back Office user account requests. Instead, the RSA SaaS Operations team must process requests to create or reset Super Administrator-level accounts.
These changes were to meet PCI compliance requirements.
Follow the steps below if a user account with Super Administrator privileges needs to be created or the password for an existing account must be reset.
Customer requires to be notified on SMS source number? (Yes OR No)
Make sure that the customer is requesting access and/or password reset for an account with Super Administrator privileges, otherwise the RSA SaaS Operations will not create the account and the user must contact his/her respective Super Administrator.
The RSA SaaS Operations team will create the account or perform the password reset, depending on the request, and share the details directly with the customer.
RSA Customer Support will then confirm with the customer that he/she is able to log in successfully.