cmAdmin, csrAdmin, pmAdmin are not able to view access for uses in those modules. The users do not show when they enter the AM tool. This is a major issue since they are also not able to reset passwords. This is causing a backlog in our InfoSec team. Please set up a call with the customer to review and gather any required screenshots or info to progress this investigation.
As seen in the Release Notes ...
RSA Adaptive Authentication 14.2.5 includes these new features, enhancements, and changes.
New Junior CSR User Role added to the Access Management application.
A new user role has been added to the Access Management Application. A user with this role can perform all of the same activities as a CSR user, other than unenrolling a user.
Note: This role is available to new customers by default. For existing customers, contact your RSA representative to add the role.