A user was prompted with a collection when it was not expected.
A FI is configured with 2 Authentication Methods, such as SECRET and PHONE A user Failed one Authentication Method and was blocked but Passed the other Authentication Method The Recollection Time Period had not expired for this User
Customer Support had not Reset the User
A user was prompted with a collection that was unexpected
The Product is designed to do a data RECOLLECTION for the failed Authentication Method in order to gie the user the opportunity to update his or her credentials.