Dropped connection from Client to Windows Server 2012 where RSA agent is deployed

[YegneswaranJaya]

Hi Team,

We are facing dropped connection while making the first connection request from Client to Windows Server 2012 where RSA agent is deployed.

The following are the softwares and its corresponding versions being used.

• Windows Server 2012/ IIS 8.5
• RSA Access Manager 6.1
• RSA Agent Version 5.0.4
• SSL without a certificate - anon SSL

Once the client Hello being issued, the server responds with its Hello message. But then the connection is abruptly getting ended there. These can be visualized in wireshark logs as attached.

We need inputs here to identify the root cause. The setup was earlier working fine in Windows 2003/ IIS 6.0.

Another aspect is, TLS versions vary between Client and server which shouldn’t be a problem but quoting here if it is useful to suggest any config related to the same.

Windows 2012

Client Hello – TLS 1.1 requested - Attached

Server Hello - Attached.

Any configuration validation with respect to web agent config or any other parameters, please share us any thoughts in this regard.

Regards

Yegnesh 

[EricaChalfin]

Yegneswaran Jayakumar‌,

I've moved your question to the RSA Access Manager" data-type="space space where it will be seen by the product's support engineers, other customers and partners.  Please bookmark this page and use it when you have product-specific questions.

Alternatively, from the RSA Customer Support‌ page, click on Ask A Question on the blue navigation bar and choose Ask A Product Related Question.  From there, scroll to RSA Access Manager" data-type="space and click Ask A Question.  That way your question will appear in the correct space.

Regards,
Erica

[YegneswaranJaya]

Hello Team,

Any suggested inputs for this query would be very much helpful.

Regards

Yegnesh