Article Number
000013819
Applies To
RSA ClearTrust 5.5.3
ClearTrust AdminGUI 5.5.3
Active Directory Application Mode (ADAM)
Active Directory datastore
Issue
admingui does not display any user from the auxiliary Active Directory
Cause
Two separate connection pools are used by aserver for connecting to the primary and auxiliary datastore. aserver looks for the connection pool based on distinguished name (DN) value specified in ldap.conf file. If the parameter 'cleartrust.data.ldap.user.basedn' and 'cleartrust.data.ldap.auxuser.basedn' has same value in ldap.conf file, aserver uses the primary datastore's connection pool to connect to the auxiliary store.
Resolution
Use different DN values for parameters 'cleartrust.data.ldap.user.basedn' and 'cleartrust.data.ldap.auxuser.basedn' in ldap.conf file.
Workaround
The system has just been installed and configured as an ADAM-AD configuration where all the policy data is stored in primary ADAM datastore and all the users and group are stored in auxilary Active Directory datastore.
