Article Number
000013645
Applies To
RSA Access Manager 4.7 Agent for IBM WebSphere
Win 2003 Server SP1 or greater
IBM WebSphere Version 6.1
Issue
AXM- WebSphere Agent installer fails immediately
InstallAnywhere process stops immediately while installing RSA ClearTrust Agent because of Microsoft Data Execution Prevention (DEP).
Microsoft Windows Application Event Viewer shows the following exceptions:
The application, C:\Documents and Settings\Administrator\My Documents\agentinstall\Setup.exe, generated an application error The error occurred on 08/08/2008 @ 09:12:24.062 The exception generated was c0000005 at address 004212CA (Setup)
Cause
RSA InstallAnywhere installer causes problem during installation that is trapped by the Windows Data Execution Prevention program (DEP)
Resolution
Right click "My Computer" then select "Properties" and then select the Advanced Tab
Under "Performance", click Settings, select the Data Execution Prevention tab, and click the Add button
Navigate to the RSA ClearTrust Agent 4.6 installer directory and select setup.exe
Run the Agent installer as normal.
Notes
It is already documented in the release note that the install must be run in windows 2000 compatibility mode. Review the 4.7 agent release notes for additional information.
Catalogued as RSA defect - Bug 110989
