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RSA® Access Manager Knowledge Base

Find answers to your questions and identify resolutions for known issues with knowledge base articles written by RSA Access Manager experts.

RSA Access Manager Agent SharePoint Ticket Service sends duplicate runtimeAPI WebServices Requests

Article Number

000013150

Applies To

RSA Access Manager 5.0 Agent for IIS 7.x
Microsoft Sharepoint 2010
SharePoint Ticket Service

Issue

RSA Access Manager Agent SharePoint Ticket Service sends duplicate runtimeAPI WebServices Requests
The  Agent logs at debug level show multiple requests for each transaction.  For example it retrieves the CTSESSION cookie twice:

Tuesday, October 01, 2013 4:01:30 PM - <Debug> -  Cookie Returned: AAAAAwABAFgbw2zT0CFvEp1cKGnPtySSZZprmr7E2ppAgGkrSCO8AmDWs/Txxtxwzb4YqKVdMjlFrIogyFBlx/xYEex7
Tuesday, October 01, 2013 4:01:30 PM - <Debug> -  Cookie Returned: AAAAAwABAFgbw2zT0CFvEp1cKGnPtySSZZprmr7E2ppAgGkrSCO8AmDWs/Txxtxwzb4YqKVdMjlFrIogyFBlx/xYEex7

This issue has been resolved in hotfix 5.0.0.05 for the RSA Access Manger 5.0 Agent for IIS 7.x.   Contact RSA Customer Support and request this hotfix or the latest cumulative hotfix for your platform. 

Cause

The runtimeAPI WebService sends duplicate requests.
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Version history
Last update:
‎2020-12-13 05:11 AM
Updated by:
Administrator Administrator

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