Occasionally, it may be necessary to cancel a user request. When this happens, Self-Service generates an e-mail that contains comments from the workflow participant who canceled the request and sends it to the user.
In the Security Console, click Administration > Provisioning, and then click the Pending tab to see all open user requests. If no requests appear, click Search to refresh the screen.
Click the checkbox of the request you want to cancel.
From the Action menu, select Cancel Request.
Under Comment to User, enter the reason why you canceled the request.