The Case Portal is currently experiencing a partial outage.
Before a user can use an assigned token to authenticate, you must enable the token.
In the Security Console, click Authentication > SecurID Tokens > Manage Existing.
Click the Assigned or Unassigned tab to view the list of tokens that you want to enable.
Select the checkbox next to the tokens that you want to enable.
From the Action menu, click Enable.
RSA SecurID Tokens
Enabled and Disabled Tokens