Users with SecurID 800 authenticators need a PIN unlocking key to access their token if they have forgotten their PIN. Use the Security Console to view the smartcard details and obtain the PIN unlocking key.
Before you begin
You must load the SecurID 800 authenticator data into RSA Authentication Manager before you can view it.
For instructions, see Import PIN Unlocking Keys on page 109.
In the Security Console, click Authentication > SecurID Tokens > Manage Existing.
Click the Assigned tab.
Use the search fields to find the smartcard that you want to view.
From the search results, click the smartcard that you want to view.
From the context menu, click Edit.
View the SID800 Smart Card Details section to obtain the PIN unlocking key.