A token must be resynchronized when the tokencode displayed on the token does not match the tokencode generated by Authentication Manager. When the tokencodes do not match, authentication attempts fail. Depending on your configuration, users can resynchronize tokens with the Self-Service Console. You can also use the Security Console to resynchronize tokens.
Before you begin
You need access to the tokencodes. The user can read tokencodes to you over the phone.
In the Security Console, click Identity > Users > Manage Existing.
Use the search fields to find the user whose token needs to be resynchronized.
Click theAssigned or Unassigned tab.
From the search results, click the user whose token needs to be resynchronized.
From the context menu, click SecurID Tokens.
Click the token that you want to resynchronize.
Click Resynchronize Token.
Enter the tokencode that is displayed on the user's token.
Wait for the tokencode to change, and then enter the new tokencode.