Self-Service uses workflow policies to automate deployment of authenticators and to fulfill other requests from users, for example, on-demand authentication (ODA). Workflow policies determine how user requests are handled. They apply to the entire deployment. Each user request is governed by one workflow policy. The workflow policy includes:
General workflow settings
User and group settings
Hardware and software token request settings
On-demand tokencode request settings
The number of steps for each type of request
List of e-mail notification recipients for provisioning requests
The content of e-mail notifications for each type of request.