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  • DLP prevent Netshare file
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DoaaFathy
DoaaFathy Beginner
Beginner
‎2017-03-26 05:05 AM
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DLP prevent Netshare file

i have weird behavior , i try to take copy for several files and paste it in shared folder , half of files are transferred with zero size , i try to stop DLP agent , files transferred successfully.

what is the reason , although there are not any policy to block net share files

need urgent support please.

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ReneleeManio
Occasional Contributor ReneleeManio Occasional Contributor
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‎2017-03-26 08:36 PM
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Hi Doaa Fathy,

 

Unfortunately there are a things we need to consider before we can identify what causes the Zero kb file transfer to a Network share. It much better if we have a support case raise for this issue so we can investigate and provide an answer to your question. I can help you create a case for this. Just provide me the Account Name, contact person and email address and I will raise the support case for you.

 

regards,

Renelee Manio

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DoaaFathy
DoaaFathy Beginner
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‎2017-03-27 06:37 AM
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Thanks Renelee,

thanks for reply and support 

Contact Name : Doaa Fathy

Email: o-doaa.fathy@etisalat.com

 

 

Thanks.

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RickyNorris
RickyNorris Beginner
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‎2017-04-13 03:05 PM
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Hi.  What version of RSA DLP are you running?  I have the same issue, to which RSA has provided a workaround, and I want to see if upgrading to SP3 would negate the need for this workaround.

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DoaaFathy
DoaaFathy Beginner
Beginner
In response to RickyNorris
‎2017-04-18 04:05 AM
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Hi Ricky ,

   I m sorry , I could not open ticket with RSA because my contract with RSA support has Expired

   if you upgrade and issue solved , kindly inform me 

   version 9.6 ,SP2

 

Thanks Ricky,

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