Admin GUIDE + Knowledge Base
I believe that an Admin Guide + a good knowledge base could help in many issues. The Online help is helpful but it can be confusing. The Knowledge base is outdated and not very functional.
I would create a knowledge based with several topics, such as configuration settings, services (such as Collector) common issues, etc, etc.
Have you succeed to obtain such guide from RSA to create your knowledge base?
I don't know if it is possible/available... notably for helping supported device implementation?