Device groups in scheduled reports

[RSAAdmin]

Hi,

I am trying to understand what permissions I need to modify to allow a user to have access to more device groups when scheduling a report. I have attached a jpg and as you can see it shows this user can only choose NIC_ALL, nothing else is displayed.

As an administrator I get to see all available device groups filters obviously, but how do I give this user access to the device group filters I have created. I am pretty sure it is a permissions problem because if I add the user to the Administrator group she can see them all, but I do not want to give her administrator access. Is this a setting controlled by "Manage Device Access Filters" because if it is I am doing something seriously wrong as that makes no difference at all.

Any help would be appreciated.

Thanks.

[GabrielPython]

Are you running 4.0 SP4 P5 ?
Don't use . in report directory or names.
Was working before but not with this specific version.
Regards

[RSAAdmin]

Hi,

We are on that version but do not have any folders/reports with a . in them, sems to work fine for my admin account just report users can't see all device groups. It has to be a perms problem, just can't find it/

Thank you for your reply.

Si

[RobertWengewicz]

Not sure if you have this figured out yet but if the peope in a certain group that you created can't access the device groups when running a report . If you created a Group for these users then go to Manage Groups under Users and under Device Access Permissions you can add the device groups for the group. Or if you have certain people that don'e have access then just go to the individual people and make sure that they have the correct Device Access Permissions checked. Hope this helps Bob

[RSAAdmin]

I have the same problem, but only with one user. We are running 4.0 patch 6. We were running patch 7 but backed it out after experiencing major problems with it. She can see the device groups in the Ad Hoc Reports window, but in the Report Scheduler, she only sees NIC_ALL. I created a test account with the same permissions and the test account can see all of the device groups in the Scheduler. This user develops most of our custom reports, and this just started happening last week. No changes have been made to her account.

[RobertWengewicz]

maybe delete her account and then remake it again and see if that works.

[RSAAdmin]

I thought about that but not sure if there's any impact to all of the reports and folders she has already created, or to anything else.

[RobertWengewicz]

it shouldn't affect anything as the user gets assigned the rights to create the reports. once the reports are created they stay on the system no matter what happens to the user.

[RSAAdmin]

That's what I thought, thanks. Also found out that by apparently, by default, the Report Administrator does not have permissions to see the device groups within the Report Scheduler. Makes no sense to me. There is also apparently an enhancement request in to fix it. Now I have to add the Report Administrator to the Administrator group so she can schedule reports. Kinda violates the "Least Privilege" principle.