E-mailing Report - Not sent

[RSAAdmin]

Hi,

We have sonfigured Sev3 & Sev4 reports to be sent to us via e-mail everyday evening. It has been working fine till last week. We have received only Sev3 report and Sev4 was not delivered to us, though both run at the same time. I've checked with the Mailing team and Networks team and no traffic was found from the Envision server with regards to e-mail.

Reports are being generated successfully, but they are not sent to our mailbox. Please suggest me.

[RSAAdmin]

A few things I would recommend you check:

-Double check the report settings for e-mail delivery

-If you are sending the report as an attachment, make sure the report isn't being blocked due to size of the attachment.

I would also recommend that you open a case with support.  It's probably a lot easier to debug the issue interactively.

Cheers

[RSAAdmin]

Yes, I did check the size. The report size was set to 10MB and my report's size was 1MB. I wanted to find out the reason before going to RSA, so that I can solve the issue by meself.

Regards,
Sathish Kumar

[RSAAdmin]

I had the same problem, scheduled the report's  on different minutes and it worked well..