ES box got crashed

[RSAAdmin]

hi ,

MY ES box was running out of space. my team member deleted the old files which are more that 100 MB. now its crashed completely and its not coming up. i had  RSA to check the problem they said some applicqtion files are missing. can someone help me to recover it . bad thing is i dont have back up .

is there any other way. can someone share the document . where it have details about how to recover

regards

shridhar

[RSAAdmin]

Hi,

There is a document called "Backup and Recovery Guide" which talks about how to take a backup of enVision files as well as recover them when required. But since you have deleted files, this might not sort out your issue. You should contact the support team for a complete solution.

Regards,

Sonia

[RSAAdmin]

thanks for the help

but contact RSA support and get there help takes time, if i get details like best way to restore the box

regards

shridhar

[RSAAdmin]

Hi Shridhar,

I understand your concern, but this might not be an usual problem. Since few files have been deleted, even if you perform the steps in the guide, there might be issues later with the working of the system. So to avoid this, I would recommend you to get in touch with the Customer Support.

Regards,

Sonia