Event Explorer not loading after Initializing

[BrettBidinger]

Hello Everyone

I have installed ver 4 - Build 4001b5008 but after it launches and attempts to intialize - I get nothing.  I am running on Windows XP but just shows the hour glass for 10 seconds and goes away.  Is it a Java issue?  I am trying to figure out how to troubleshoot this.

Thanks for any help on this.

[CharlesBeierle]

You probably have a corrupted event trace. Try removing (one at a time) the folders in C:\Documents and Settings\<your username here>\EventExplorer\Event Explorer\Event Traces

[sandeepJain]

I am also experiencing the same problem..After I launch I gets nothing an error comes.. Pls help me with this issue....

[RSAAdmin]

Please raise with customer support.

You may want to get new EE version 4.0.2 launched yesterday... 

[RSAAdmin]

I know the original post is old now and you may have already resolved this but first steps to troubleshooting would be:

1) Make sure that you are meeting the system requirements, the user has been setup correctly with regards to permissions etc.. this is detailed in the Installation Guides and the Event Explorer Online Help

2) Relevant Ports are not being blocked, you can get port requirements information from the enVision Online Help and Event Explorer Online Help.

3) If both of these look ok then you can try reviewing the ee_main.log which will be located within the Event Explorer\logs directory under your profile.

4) If you cannot work out the issue from the logs then as seth_vikas previously suggested raise a support case with RSA and attach the ee_main.log along with the ee_sysinfo.log files.

Hopefully support will then be able to find the root cause but may ask for a full set of sendlogs from the EE Client machine.