Issue Starting NIC SFTP Agent

[MatthewAusten]

I wonder if anyone can assist. Having an issue on a event source where the NIC SFTP Agent stops immediately after being started.

When running the service in debug mode we get the following:

C:\NICsftpagent>nicsftpagent.exe -v

Debugging NIC SFTP AGENT.

Thu Oct 23 14:20:56 <3> %NIC-3-251014: SFtp Agent, SFtp Agent, -, -, -, -, Detail: 0: Host {IPAddress}, Configuration error: Unknown dir key: 'hasheader', please correct your configuration and restart the agent

Any ideas what's causing this? Tried the usual things like recreating the key pair, service re-install and server reboot.

Thanks

[DelfinAbzueta]

Hi Mattaus,

Looks like you have something wrong in your sftpagent config file. Check it out.

[MatthewAusten]

I thought the same but can't see any issues with it. I've even compared it with the out of box sftpagent.conf file.

[DelfinAbzueta]

Hi Mattaus,

The out of the box file must be modified to adapt it to your setup!

Cheers.!

[MatthewAusten]

I understand that. The only differences were the variables relating to my environment.

Thanks

Matt

[DelfinAbzueta]

Hi Mattaus

In the configuration file looks for the following entries fileN.has_header or dirN.has_header

Set to false if the log file does not have a header line at the top. Set to true for all other cases. If the value is

true, the header is sent with every file.

Cheers.!!!

[MatthewAusten]

My conf file doesn't have either of these entries. Its the out of the box BES (Blackberry) file.

Thanks

[GauravKhanna]

Hello Matt

can you show the config file? Have you copied this agent from some server? what is the version of the agent?

Regards

Gaurav Khanna

[DelfinAbzueta]

Hi Mattaus,

The out of the box config file for Blackberry BES has the following setup:

#

# RIM Blackberry Enterprise Server Definitions

#

dir0=C:\EnvisionScripts

dir0.dirspec=nicsftpfolder

dir0.filespec=*.CSV

dir0.interval=60

dir0.compression=false

dir0.hasheader=true

dir0.enabled=true

dir0.ftp=<enVision_IP>,nic_sshd,public_key.txt,RIMBES_

file0.delete_after_read=true

[MatthewAusten]

Apologies it does contain dir0.hasheader=true but I've noticed the log files do have headers. Should I remove it still?

We're running  version 4.1.0.188 of the agent and its a new install.

Thanks