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  • Issue Starting NIC SFTP Agent
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MatthewAusten
MatthewAusten Beginner
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‎2014-10-23 09:36 AM
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Issue Starting NIC SFTP Agent

I wonder if anyone can assist. Having an issue on a event source where the NIC SFTP Agent stops immediately after being started.

 

When running the service in debug mode we get the following:

C:\NICsftpagent>nicsftpagent.exe -v

Debugging NIC SFTP AGENT.

Thu Oct 23 14:20:56 <3> %NIC-3-251014: SFtp Agent, SFtp Agent, -, -, -, -, Detail: 0: Host {IPAddress}, Configuration error: Unknown dir key: 'hasheader', please correct your configuration and restart the agent


Any ideas what's causing this? Tried the usual things like recreating the key pair, service re-install and server reboot.


Thanks

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DelfinAbzueta
DelfinAbzueta Beginner
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‎2014-10-24 02:25 PM
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Hi Mattaus,

 

Looks like you have something wrong in your sftpagent config file. Check it out.

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MatthewAusten
MatthewAusten Beginner
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In response to DelfinAbzueta
‎2014-10-30 07:13 AM
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I thought the same but can't see any issues with it. I've even compared it with the out of box sftpagent.conf file.

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DelfinAbzueta
DelfinAbzueta Beginner
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In response to MatthewAusten
‎2014-10-30 02:54 PM
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Hi Mattaus,

 

The out of the box file must be modified to adapt it to your setup!

 

Cheers.!

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MatthewAusten
MatthewAusten Beginner
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In response to DelfinAbzueta
‎2014-10-30 02:59 PM
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I understand that. The only differences were the variables relating to my environment.

 

Thanks

Matt

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DelfinAbzueta
DelfinAbzueta Beginner
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In response to MatthewAusten
‎2014-10-30 04:55 PM
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Hi Mattaus

 

In the configuration file looks for the following entries fileN.has_header or dirN.has_header

 

Set to false if the log file does not have a header line at the top. Set to true for all other cases. If the value is

true, the header is sent with every file.

 

Cheers.!!!

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MatthewAusten
MatthewAusten Beginner
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In response to DelfinAbzueta
‎2014-10-30 05:39 PM
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My conf file doesn't have either of these entries. Its the out of the box BES (Blackberry) file.

 

Thanks

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GauravKhanna
GauravKhanna Beginner
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In response to MatthewAusten
‎2014-10-31 04:50 AM
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Hello Matt

 

can you show the config file? Have you copied this agent from some server? what is the version of the agent?

 

Regards

Gaurav Khanna

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DelfinAbzueta
DelfinAbzueta Beginner
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In response to MatthewAusten
‎2014-10-31 09:24 AM
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Hi Mattaus,

 

The out of the box config file for Blackberry BES has the following setup:

 

#

# RIM Blackberry Enterprise Server Definitions

#

 

dir0=C:\EnvisionScripts

dir0.dirspec=nicsftpfolder

dir0.filespec=*.CSV

dir0.interval=60

dir0.compression=false

dir0.hasheader=true

dir0.enabled=true

dir0.ftp=<enVision_IP>,nic_sshd,public_key.txt,RIMBES_

file0.delete_after_read=true

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MatthewAusten
MatthewAusten Beginner
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In response to DelfinAbzueta
‎2014-11-03 09:13 AM
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Apologies it does contain dir0.hasheader=true but I've noticed the log files do have headers. Should I remove it still?

 

We're running  version 4.1.0.188 of the agent and its a new install.

 

Thanks

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