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  • Problem of connection on appliances with Windows R...
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RSAAdmin
RSAAdmin Beginner
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‎2008-08-19 05:15 AM
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Problem of connection on appliances with Windows Remote Desktop tool.

Hi everybody,

 

From the beginning I can' t access to RSA appliances with Remote Desktop Windows tool.

However, I have checked:

  • that relevant Firewall accesses have been successfully opened ;
  • none routing problem has blocked my request on the network ;
  • users credentials are authorized to be connected on these appliances with this protocol ;

 

The stranger with this problem is the following: "from some VLAN network I can access to these appliances and from other VLAN network I can't access to these appliances!!". Moreover I am sure the source of this problem is not a routing/firewall restriction due to the network company.

 

After trying all possibilities from my mind, I ask help from RSA Community...Do you have already meet this problem? In this case, How do you have solved it?

 

My main idea will be to think I must modify a parameter/rule into appliances (ie: Windows restriction??).

 

Julien

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RSAAdmin
RSAAdmin Beginner
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‎2008-08-19 01:42 PM
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Hello Julien,

 

I run into this in the field a lot with folks who have either recently purchased or upgraded to the Win2003 platform on the appliance.  The issue is that you probably need to be using Remote Desktop version 6 from the clients that are failing to connect.

 

You can download it from Microsoft here (for an XP client):

http://www.microsoft.com/downloads/details.aspx?FamilyID=26F11F0C-0D18-4306-ABCF-D4F18C8F5DF9&displa...

 

You can find versions for other client OS'es by searching on the Microsoft download site.

 

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RSAAdmin
RSAAdmin Beginner
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In response to RSAAdmin
‎2008-08-21 04:57 AM
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Hello,

 

Thanks for your help. Indeed I confirm your solution has enabled to solve this problem...

 

Regards,

 

 

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