Problem of connection on appliances with Windows Remote Desktop tool.
From the beginning I can' t access to RSA appliances with Remote Desktop Windows tool.
However, I have checked:
- that relevant Firewall accesses have been successfully opened ;
- none routing problem has blocked my request on the network ;
- users credentials are authorized to be connected on these appliances with this protocol ;
The stranger with this problem is the following: "from some VLAN network I can access to these appliances and from other VLAN network I can't access to these appliances!!". Moreover I am sure the source of this problem is not a routing/firewall restriction due to the network company.
After trying all possibilities from my mind, I ask help from RSA Community...Do you have already meet this problem? In this case, How do you have solved it?
My main idea will be to think I must modify a parameter/rule into appliances (ie: Windows restriction??).
I run into this in the field a lot with folks who have either recently purchased or upgraded to the Win2003 platform on the appliance. The issue is that you probably need to be using Remote Desktop version 6 from the clients that are failing to connect.
You can download it from Microsoft here (for an XP client):
You can find versions for other client OS'es by searching on the Microsoft download site.