Troubleshooting DOC on Event Sources
Do we have any documentation on how to troubleshoot an event source if it is not reporting to envision or other collection related issue with the Event Sources. I got one from my friend which i have attached in this post and its really help full for me while troubleshooting issue.
I will really appreciate if someone can provide me more like this.
There are configuration guides for each event source in SecurCare Online or enVision help but there are not troubleshooting guides similar to what you attached. Depending on the event source collection method (syslog, ODBC, File Reader) there could be various causes for collection issues. Best bet if you are having trouble with an event source and have followed the configuration guide is to call enVision Support who can help with troubleshooting.