0ffice 365 connection error

[RajkiranPaul1]

Hi ,  my objective is to create a office 365 connector. following the office 365  connector data sheet document ,i am trying to connect the  trail office 365 account. I installed the power shell also .But in connection setting when  i am givving the credentials and clicking test setting its showing the error.

my port 22 is also open , please help.

[MHelmy · Accepted solution]

Even though the port is listening, connection refused means that there is most probably a network issue between the L&G server and the Office365 server. Try the following:

1. SSH to the Via L&G server.

2. Run the below command (replace <user> with the user in the credentials, and <server_ip> with the IP/Hostname of the Office365 server used in the connector settings):

ssh <user>@<server_ip>

3. You can also try the below command (replace the <server_ip> with the IP/Hostname of the Office365 server used in the connector settings):

openssl s_client -connect <server_ip>:22

If there is no network issue, the output should look like this:

CONNECTED(00000003)

4225:error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol:s23_clnt.c:610:

If you do not get "CONNECTED(00000003)" in the very first line, then something is wrong with the connection (might be DNS, machine or intermediate firewall ... etc).

[RajkiranPaul1]

now getting this error from L & G.

java.io.IOException: Auth fail

    at net.sf.commons.ssh.jsch.JschConnectionFactory.connectUsingPassword(JschConnectionFactory.java:82)

    at net.sf.commons.ssh.jsch.JschConnectionFactory.openConnection(JschConnectionFactory.java:142)

    at com.aveksa.AFX.transport.ssh.SshSettingsTest.runTest(SshSettingsTest.java:66)

    at com.aveksa.afx.server.component.SettingsTestExecutorComponent.onCall(SettingsTestExecutorComponent.java:29)

but from command  prompt of L&G server machine if i try this command

openssl s_client -connect <server_ip>:22

i am getting the bellow output:

CONNECTED(00000003)

27185:error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol:s23_clnt.c:601:

[MHelmy]

Great! So now the network issue is resolved. This error most probably means the SSH credentials are incorrect. Now try step 2 from my above comment:

ssh <user>@<server_ip>

It should prompt you for a password and successfully log you in if the credentials are correct.

[RajkiranPaul1]

ssh <user>@<server_ip>

output:

<user>@<ipaddress>'s password:

Permission denied, please try again.

note: password is correct

[MHelmy]

Looks like the service account being used does not have the necessary privileges to login via SSH. Try using a local administrator just for testing.

[RajkiranPaul1]

the username which i am using have the administrator privilege

[RajkiranPaul1]

thank you very  much,now able to connect

[MHelmy]

Great. If any you have the solution or if any of the above comments was the solution, please mark it for future reference.

[KeshavKumar]

May I know How you solved the Auth Fail error?