AFX fulfillment workflow switches to manual fulfillment when using workflow variables in an AFX Connector in RSA Identity Governance & Lifecycle

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Article Number

000031515

Applies To

RSA Product Set: Identity Governance & Lifecycle 
RSA Version/Condition: 6.9.1, 7.0.x, 7.1.x

Issue

An AFX workflow does not complete and switches to manual fulfillment when using workflow variables. The request shows any of the following errors:
 

AFX can not process this change item because a runtime value can not be found for the following required variables: <Workflow_Variable>

 

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Cause

Workflow substitution variables are case sensitive.

 

Resolution

Make sure you type all the substitution variables correctly in the AFX connector capabilities.Only the first letter of a substitution variable should be in uppercase. All subsequent letters should be in lowercase. In the example presented in this article, the substitution variable for workflow variable AFXCUSTOM_ACCOUNT_CUSTOM_DN was written in uppercase. ${Account.Custom.DN}. The correct way of writing this substitution variable is ${Account.Custom.Dn}.

Below are some examples for the correct way to use workflow substitution variables:
 

Workflow variable name	Correct substitution variable	Wrong substitution variable
AFXCUSTOM_ACCOUNT_DN	${Account.Dn}	${Account.DN}
AFXCUSTOM_ACCOUNT_CUSTOMDN	${Account.Customdn}	${Account.CustomDN}
AFXCUSTOM_CUSTOM_NAME	${Custom.Name}	${CUSTOM.NAME}
AFXCUSTOM_ACCOUNT_CUSTOM_DN	${Account.Custom.Dn}	${Account.Custom.DN}