Instability with AFX server

[SubahanPathan1]

AFX server automatically starts and stops automatically several times in a day with fraction of seconds, has anyone seen such issues in the past ? is this a know issue ?Jamie Pryer‌ 

current version 7.1.0.164149 P07

[JamiePryer]

Hey!

i have not seen or heard of this.

what is the error you are seeing in the logs? we can use that to search for a KB

[IanStaines]

The following is a link to all known AFX issues. 

https://community.rsa.com/docs/DOC-108614 

[SubahanPathan1]

Yes I have gone though all these previous known issues but nothing matched with my current issue 

will there be any link with this behavior with redo , undo and temp logs memory in DB

also I have observed that heap memory of AFX server is almost full , any chances of this causing the current  issues ? Mostafa Helmy‌ 

[PradeepKadambar]

There could be various factors contributing to this situation. To start with how many connectors are mapped to this AFX? Some connectors are larger than others (memory footprint) and can put a lot of demand on memory. You may then need to tweak the JVM to allocate optimal heap sizes.

[IanStaines]

AFX will often use all available JVM heap memory.  It is running efficiently when it is doing so as long is it can reclaim this memory during garbage collection.  This is not really diagnostic of a problem.  

I recommend you open a Support case so we can look at all the AFX logs.   There are some log files that are relevant to aspects of the AFX server that are not obvious. 

[SubahanPathan1]

We have close to 40 connectors running but load is always on one or two connectors , if I have to tweak the jvm which file needs the modification?can you help Pradeep Kadambar‌

[IanStaines]

This is officially resolved in 7.1.1 P07 and 7.2.0 P02 as per the following article.

https://community.rsa.com/docs/DOC-112047 

[ShawnHawkins · Accepted solution]

The article is no longer available under 000038780, it has been cloned to the following article.

000039095 - Change Requests stuck in the AFX Fulfillment Handler Workflow Node and Workflows Stalled...