Split a Change Request into Separate Requests

[RyanChristopher]

Hello,

Is there a system, application or workflow setting that would force requests from a specific source (such as roles) to be split into unique requests by person?

If the request generates an error it causes cascading failures for the remaining changes in sequence after it, leaving us with manual fulfillment for multiple items instead of only the one that caused the error.

We have tried using the workflow setting "create an individual job for each change", however that has not made a difference for this scenario.

Thank you.

[IanStaines]

No one replied to your question, just replying to make the post current and see if anyone has any suggestions.

[MHelmy]

You can do that for explicit change requests from Requests > Configuration > Submission > Request Grouping > Changes by user. You can also control this on the Request Form level.

You can also control this in Reviews by changing the change request generation to "Explicit by Owner”. Take a look at RSA IGL Recipes: Scheduling Review Change Request Generation using Web Services for more details

However Role requests (that are generated from Committing role changes) are the only ones that cannot be split. A Role change can only be generated and processed as a whole.

[IanStaines]

This is important to note.  Thanks Mostafa Helmy‌

However Role requests (that are generated from Committing role changes) are the only ones that cannot be split. A Role change can only be generated and processed as a whole.

[RyanChristopher]

Thank you both for your responses.  For my clarification - are requests created from role UINC and UOOC rules included with the the role requests that cannot be split?

[IanStaines]

Correct Role changes cannot be split. 

[MHelmy · Accepted solution]

At the moment they cannot be split, however since these are not "Role Changes” but more of "User Changes” technically it should be possible. I would suggest logging an enhancement request on RSA Ideas for RSA Identity Governance & Lifecycle. Also check out How to make your RSA Idea stand out!