Technical Users

[ShanelleBlake]

Hello community,
I would like to understand how IGL handles technical users (compared to other normal users).
How should they be managed? Is there a specific section of the product that manages them or ootb functionality?

I'm not interested in the licensing part, but how IGL helps in managing technical users and their life.

Thanks!

Shanelle

[CliveMorrish]

Hi Shanelle,

By 'Technical Users' are you referring to Generic/System/Service accounts?

If yes, the following may be of interest - https://community.rsa.com/docs/DOC-106121 

Thanks,

Clive

[ShanelleBlake]

Hi Clive,

thanks for pointing me to that thread. Interesting.

It seems that something is "in progress" and not a completed solution, isn't it?

To reply to your question, yes, I was talking about Service Accounts as "object" to be handled by IGL even if to be considered in a different way other than normal users.

Thanks

Shanelle

[CliveMorrish · Accepted solution]

Hi Shanelle,

The purpose of the post was to gather input from other customers to understand requirements, challenges and how they've overcome these - that's why it's marked as WIP I believe. I know that the Virtual Identity approach is in use with customers.

Based on that, it would be good to understand what you're trying to achieve and what your requirements are for management of Service Accounts. The right solution may differ depending on how you're using the product now and in the future 

Thanks,

Clive