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  • Can't Find Archer Use Case Upgrade Package Files a...
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JasmineWright
JasmineWright Occasional Contributor
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‎2021-03-03 07:23 PM
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Can't Find Archer Use Case Upgrade Package Files and Other Issues

I am trying to obtain use case guides for Third Party Governance, which appears to have been renamed Third Party Compliance.  The Archer Downloads >> Solutions & Use Case page does have any content posted under any solution area (see the first screenshot in the attachment).  However, when clicking the View All, it lists some use case packages and guides that were available prior to the RSA Link migration but not all.  For example, I am in the process of performing an application upgrade for the use cases in the Third Party Governance application.  I had already downloaded and installed the Third Party Catalog 6.8 package and 6.2 guide since that was the latest available (there was previously no guide for 6.8).  Now that I am ready to install the other three (Third Party Risk Management, Engagements, and Governance), they are no longer there.  The latest now available on RSA Link is 6.2 for Engagements and Governance  and 6.6 P5 for Risk Management.  


Also, when clicking the 6.6 P5 Third Party Risk Management use case guide on this page (https://community.rsa.com/t5/archer-solutions-use-cases/vendor-portal-for-rsa-archer-third-party-ris...), it displays a message that "This Content was Archived.  Try searching for related Content" (see second screenshot).  Also, on this page, there is  a message that states "Please note that the 6.9 Third Party Risk Management use case guide is available through the RSA Archer online help".  Where exactly is the RSA Archer Online Help?


I tried searching for it through the Version 6.8 subspace (https://community.rsa.com/community/products/archer-grc/archer-customer-partner-community/platform/6...) but it gives a Page Not Found - The page you are trying to access was not found. Please check your URL for typos and try again error.

 

How can I access the needed content?

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DavidPetty
Moderator DavidPetty Moderator
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‎2021-03-04 08:07 AM
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Jasmine, you can find Third Party Risk Management here, All Articles in Archer Solutions & Use Cases - RSA Link

 

Also, you can view it via Archers on-line help:

DavidPetty_0-1614863214042.png

 

 Advisory Consultant - Archer, an RSA Business

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