Do I need a different kind of RSA Community membership?
I have an RSA community account but many of the links, especially to documents, are unavailable to me. Do I have some type of restricted account?
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Thank you for the information. I looked at our administrative site and it looks like you are not registered with any groups within RSA Link which is why you are unable to access the https://community.rsa.com/community/products/archer-grc/navigator.
Please follow the steps in 000035296 - How to re-register as a customer or partner on RSA Link to correct the group memberships. Be sure to select the I am an RSA Customer or Partner option and provide a valid Site ID, Serial Number, License Key, or Contract Number in order to obtain full access to the website.
Hi Erica -
I have tried the steps above and got the success message but I still can't access documentation or the RSA Archer Navigator, I have logged out completely but still get that message. Does it take time to update?
I apologize for the inconvenience. It looks like there was a hiccup with your account and it wasn't granted the proper access after re-registering. I am engaging our IT Operations team to investigate the root cause, but in the meantime I have granted you the access you need so you should be able to see everything you need now.
Please let me know if that is still not the case.
Hi Erica –
I am all set, thank you so much!!!
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