I created a new account, but I don't think the multi-factor authentication is working properly. I entered in a Google Voice number to use to receive SMS authentication texts (which should work just fine), but I've noticed that a few systems don't recognize the number as an SMS capable number. Your system took the number, but I haven't gotten any authentication texts, and when I try to access information that I should have access to, I get the message below. I don't see any way to change my authentication number.
Accepted Solutions
Hi Ethan,
That's interesting about the Google Voice number. I just tested the On-Demand Authentication (ODA) functionality with one of my Google Voice numbers and confirmed that I received the text message after entering my ODA PIN. (See below)
I would recommend visiting the RSA Self-Service Console at https://community.rsa.com/selfservice and checking the phone number listed as your delivery method and updating it as necessary. You can find more exact steps in the following knowledge base article: 000035433 - How do I reset the On-Demand Authentication (ODA) PIN for my RSA Link account?
You will also have the option of setting up security questions as an alternative step-up authentication method if you choose to do so. (More information can be found here: 000035331 - How do I reset the security questions for my RSA Link account?)
As for the Salesforce Single-Sign On error that you're seeing when you attempt to access the Case Management portal, it looks like it is because you didn't select the "I am an RSA Customer or Partner" option when registering for an RSA Link account and didn't validate yourself as a customer or partner, which grants you access to that section of the website. (Refer to the article 000035717 - A single sign-on error is displayed when accessing the My RSA Case Management portal on ...)
You will want to follow the instructions in the article 000035296 - How to re-register as a customer or partner on RSA Link in order to get access to the Case Management portal.
If you experience any additional issues with this, please feel free to contact RSA Customer Support using the form at https://community.rsa.com/contact and they will be happy to assist you further to get this resolved.
Thanks!
Jeff
Hi Ethan,
That's interesting about the Google Voice number. I just tested the On-Demand Authentication (ODA) functionality with one of my Google Voice numbers and confirmed that I received the text message after entering my ODA PIN. (See below)
I would recommend visiting the RSA Self-Service Console at https://community.rsa.com/selfservice and checking the phone number listed as your delivery method and updating it as necessary. You can find more exact steps in the following knowledge base article: 000035433 - How do I reset the On-Demand Authentication (ODA) PIN for my RSA Link account?
You will also have the option of setting up security questions as an alternative step-up authentication method if you choose to do so. (More information can be found here: 000035331 - How do I reset the security questions for my RSA Link account?)
As for the Salesforce Single-Sign On error that you're seeing when you attempt to access the Case Management portal, it looks like it is because you didn't select the "I am an RSA Customer or Partner" option when registering for an RSA Link account and didn't validate yourself as a customer or partner, which grants you access to that section of the website. (Refer to the article 000035717 - A single sign-on error is displayed when accessing the My RSA Case Management portal on ...)
You will want to follow the instructions in the article 000035296 - How to re-register as a customer or partner on RSA Link in order to get access to the Case Management portal.
If you experience any additional issues with this, please feel free to contact RSA Customer Support using the form at https://community.rsa.com/contact and they will be happy to assist you further to get this resolved.
Thanks!
Jeff
