This page documents any known issues with the RSA Link website with associated details, workarounds and other relevant information. This information is supplemental to what is reported on the RSA Link Status Dashboard.
If you are experiencing any of these issues and the respective workarounds do not sufficiently rectify the situation then you are encouraged to contact RSA Support for assistance via the web form or by sending an email to firstname.lastname@example.org.
Some users are reporting the inability to open new support cases via the RSA Link Case Portal and are seeing the following error upon submitting their case information: "Correct the highlighted errors and try again. Case creation failed. Try again later."
This issue is being actively investigated with Khoros in order to mitigate it as quickly as possible. The incident has been escalated with Khoros and is being treated with the utmost urgency.
The following workarounds are available for those experiencing this issue:
Users who were registered for RSA Link prior to February 18th can continue to utilize the legacy case portal until the issue has been fully resolved.