The message "A programming error has occurred" displays when attempting to register for an RSA Link account
RSA Product Set: RSA Link (community.rsa.com) RSA Product/Service Type: RSA Link Registration Portal (community.rsa.com/register) Platform: Web Browser
After attempting to register for an RSA Link account the error message below is displayed after clicking the Continue button after entering my information.
A programming error has occurred on the server. Please refer to server logs for more information.
This issue is somewhat rare and will generally only occur with RSA employees or RSA customers/partners whose users were migrated from the RSA SecurCare Online (SCOL) platform. However, it may also occur if the submission timed out. To rule out the possibility of a timeout causing the issue, you should try registered at least twice.
In the case of users who were migrated from the RSA SecurCare Online (SCOL) platform that experience the issue, the error message is displayed because the user already exists in the authentication database but has not been fully configured, specifically in regards to setting up one or more Risk-Based Authentication (RBA) methods such as security questions or On-Demand Authentication (ODA).