Self-Help Resources

There are several options that provide you with help as you need it for installing and using NetWitness Platform:

Contact RSA Support

If you contact RSA Support, you should be at your computer. Be prepared to provide the following information:

  • The version number of the RSA NetWitness Platform product or application you are using.
  • The type of hardware you are using.

Use the following contact information if you have any questions or need assistance.

RSA Link

https://community.rsa.com

In the main menu, click My Cases.

International Contacts (How to Contact RSA Support)https://community.rsa.com/docs/DOC-1294
Communityhttps://community.rsa.com/community/support

There are several options that provide you with help as you need it for installing and using NetWitness Platform:

If you contact Customer Care, you should be at your computer. Be prepared to give the following information:

  • The version number of the RSA NetWitness Platform product or application you are using.
  • The type of hardware you are using.

Use the following contact information if you have any questions or need assistance.

RSA Linkhttps://community.rsa.com In the main menu, click My Cases from the list at the bottom of the browser.
Phone1-800-995-5095, option 3
International Contactshttp://www.emc.com/support/rsa/contact/phone-numbers.htm
Communityhttps://community.rsa.com/community/support
Basic SupportTechnical Support for your technical issues is available from 8 AM to 5 PM your local time, Monday through Friday.
Enhanced SupportTechnical Support is available by phone 24 x 7 x 365 for Severity 1 and Severity 2 issues only.