ecat license - urgent

[ArielSmoler]

hi,

I have a license with 4000 seats and I have maxed it. So I have freed 200 seats by the procedure written in the user guide (uninstalling the agent and then removing it from the database).

However in the About box, I see that the AgentCount is still above 4000.

What can I do to make the server refresh its agent count and then ill be able to install new agents?

Thanks!

[MatthewGardiner]

Have you connected to RSA Support to address this issue?

[GlenHawkins · Accepted solution]

Hi Ariel,

The agent count in the About box is loaded when you start the ECAT UI and is not dynamic.  If you restart the UI the count will be updated.  A better place to check the agent count is the "Server Configuration" tab which shows "live" data.