Error in appliances into the SA GUI

[RSAAdmin]

Dear All,

I am on phase of implementation of RSA SA 10.4. I have added few RLCs & for some cases I am getting below error message. In some cases the RLCs(appliance) are not getting fully enabled.

(Empty response from executing mco rpc -a package --action yum_clean -I be5678e9-bfd8-432e-8dab-e58d24518287 -j)

Can any one help me in this case.

Thanks & regards,

Sourav.

[AdamRasnick]

I think it has something to do with with the update process.  From the command line are you able to check for updates?  "yum check-update"

Does it give you an error when you do that? 

[RSAAdmin]

Hi Adam,

Thanks for the reply. It doesn't give me any error while checking the status of the update. However in the SA GUI>Administration>Appliances, the specific remote log collector is having error.

Thanks & regards,

Sourav.

[DeepanshuSood]

Re-provising of VLC with SA will help the problem. Kindly also check this.

Hope this will work.

[RSAAdmin]

Hello Deepanshu,

That I have already tried, still not working.

Thanks & regards,

Sourav.

[AdamRasnick]

I am 99% sure this is a puppet issue. 

1.  Open a putty session to the server and run "tail -f /var/log/messages"

2.  Then click on the button to check updates on the log collector.

Any error messages?

[AdamRasnick]

It is DEF a puppet issue.  Strangely enough, I JUST had the same problem on an ESA that I recently re-added back to the architecture after a rebuild.  I had to "REMOVE AND REPURPOSE" the appliane, which allowed me to relicense the appliance and then after I hit "DISCOVER' it came back up and that error message had cleared itself.