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  • Re: Error in appliances into the SA GUI
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RSAAdmin
RSAAdmin Beginner
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‎2015-03-24 07:46 AM
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Error in appliances into the SA GUI

Dear All,

 

I am on phase of implementation of RSA SA 10.4. I have added few RLCs & for some cases I am getting below error message. In some cases the RLCs(appliance) are not getting fully enabled.

 

(Empty response from executing mco rpc -a package --action yum_clean -I be5678e9-bfd8-432e-8dab-e58d24518287 -j)


Can any one help me in this case.


Thanks & regards,

Sourav.

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AdamRasnick
AdamRasnick Beginner
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‎2015-03-24 12:13 PM
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I think it has something to do with with the update process.  From the command line are you able to check for updates?  "yum check-update"

 

Does it give you an error when you do that? 

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RSAAdmin
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In response to AdamRasnick
‎2015-03-25 06:22 AM
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Hi Adam,

 

Thanks for the reply. It doesn't give me any error while checking the status of the update. However in the SA GUI>Administration>Appliances, the specific remote log collector is having error.

 

Thanks & regards,

Sourav.

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DeepanshuSood
DeepanshuSood Beginner
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In response to RSAAdmin
‎2015-03-25 07:39 AM
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Re-provising of VLC with SA will help the problem. Kindly also check this.

 

Hope this will work.

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RSAAdmin
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In response to DeepanshuSood
‎2015-03-25 08:50 AM
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Hello Deepanshu,

 

That I have already tried, still not working.

 

Thanks & regards,

Sourav.

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AdamRasnick
AdamRasnick Beginner
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‎2015-03-25 11:30 AM
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I am 99% sure this is a puppet issue. 

 

1.  Open a putty session to the server and run "tail -f /var/log/messages"

2.  Then click on the button to check updates on the log collector.

 

Any error messages?

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AdamRasnick
AdamRasnick Beginner
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‎2015-03-25 12:14 PM
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It is DEF a puppet issue.  Strangely enough, I JUST had the same problem on an ESA that I recently re-added back to the architecture after a rebuild.  I had to "REMOVE AND REPURPOSE" the appliane, which allowed me to relicense the appliance and then after I hit "DISCOVER' it came back up and that error message had cleared itself.

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