Visit the Known Issues dashboard if you are experiencing issues on RSA Link
You can use Secure Shell (SSH) to access the command line and troubleshoot problems related to your identity router. You access SSH using the idradmin account.
RSA has verified compatibility with these SSH clients:
Note: You cannot execute su root or su ssouser.
Note: This task does not apply to the identity router embedded in RSA Authentication Manager.
Before you begin
Sign in to the Cloud Administration Console.
If you are unable to access the Cloud Administration Console, you can enable SSH in the Identity Router Setup Console. For more information, see Troubleshooting Identity Router Issues.