Add, Edit, or Delete an Administrator in the Cloud Administration Console

A Super Admin can perform the following tasks in the Cloud Administration Console:

Super Admins can add Help Desk Admins. For a complete list of Help Desk tasks, see Administrative Roles for the Cloud Administration Console.

Add an Administrator

Note: RSA recommends that you add multiple Super Admins to ensure that one can always perform tasks if other administrators are disabled or deleted. Also, if one Super Admin account needs a password reset, another Super Admin can access the account and change the password.

If you want to enable access to the identity router API, see Enable Access to the Identity Router API .

Procedure

  1. In the Cloud Administration Console, click My Account > Administrators.
  2. Click Add an Administrator.
    The Add Administrator page appears.
  3. In the Administrator Role field, select Super Administrator or Help Desk Administrator. This assigns a role to the new administrator or can be used to promote the Help Desk Admin. If you are promoting the Help Desk Admin, skip the remaining steps and click Save and Finish.
  4. In the Username (in Email Format) field, enter the email address of the user for the new account. For example, jsmith@yourcompany.com.
  5. In the Full Name field, specify the full name of the user. For example, John Smith.
  6. In the New Password field, enter an account password. The password must contain at least nine characters in the usual deployment or fifteen characters in the RSA SecurID® Access Federal. The password must contain at least one of each of the following:
    • One uppercase letter
    • One lowercase letter
    • One number
    • One special character

    RSA makes an effort to prevent the use of passwords that are publicly listed as compromised in known data breaches.

  7. In the Confirm New Password field, type the new password again.
  8. (Optional) To require the new administrator to change the account password after the first sign-in, select Requires password reset after sign-in.
    The new administrator will be prompted to change the account password after signing in for the first time.
  9. Click Save and Finish.
    The account changes take effect immediately.

After you finish

Provide the new administrator with the account credentials for signing into the Cloud Administration Console for the first time.

Edit an Administrator

A Super Admin for the Cloud Administration Console can edit settings for any other administrator for the Cloud Administration Console, for example, to reset the password. A Help Desk Admin cannot edit administrator settings.

Procedure

  1. In the Cloud Administration Console, click My Account > Administrators.
  2. (Optional) To unlock an account, select Unlock from the drop-down list.
  3. Next to the administrator you want to edit, click Edit.
  4. (Optional) If you want to change the administrator's role, select a role.
  5. (Optional) In the Username (In Email Format) field, enter the email address of the user. For example, jsmith@yourcompany.com.
  6. (Optional) In the Full Name field, specify the full name of the user. For example, John Smith.
  7. (Optional) To change the account password, do the following:
    1. In the New Password field, enter an account password. The password must contain at least nine characters in the usual deployment or fifteen characters in the RSA SecurID® Access Federal. The password must contain at least one of each of the following:
      • One uppercase letter
      • One lowercase letter
      • One number
      • One special character

      You cannot repeat any of the last twenty-four passwords. When prompted, at least half of the new characters in the new password must differ from the previous password. RSA makes an effort to prevent the use of passwords that are publicly listed as compromised in known data breaches.

    2. In the Confirm New Password field, type the new password again.
  8. (Optional) To require the administrator to change the account password after signing in with the new password, select Requires password reset after sign-in.
  9. Click Save and Finish.
    The account changes take effect immediately.

Delete an Administrator

Procedure

  1. In the Cloud Administration Console, click My Account > Administrators.
  2. Next to the administrator you want to remove, select Remove Account from the Edit drop-down list.
  3. To confirm that you want to remove the account, click Delete on the Delete Admin User dialog box.

Results

The deleted administrator may no longer sign in to the Cloud Administration Console.