Hi,
There is a utility you can use from the AM server command line to reset next tokencode mode for any number of tokens you want or for all of them. However, please note that next tokencode mode is sometimes needed to re-synchronize the token when having a slight time difference from the server, so you should keep it unlesss necessary.
To use the utility you can follow the below steps:
1- Open an SSH session to the AM server.
2- Run the below commands to move to the utilities directory:
# cd /opt/rsa/am/utils/
3- To reset next tokencode mode for ALL tokens use the below command:
# ./rsautil sync-tokens -u <super admin user ID> -p <super admin password> -o <output file path> -a -n
e.g:
# ./rsautil sync-tokens -u superadmin -p "pa$$W0rd" -o /tmp/out.txt -a -n
4- To reset next tokencode mode for SOME tokens, you will first need to create a file on the AM server with all serial numbers of tokens you need to reset each in a newline as shown in the below example:
# cat /tmp/tokens
000113474499
000113474500
000113474501
Then you need to run the below command:
# ./rsautil sync-tokens -u <super admin user ID> -p <super admin password> -o <output file path> -f <path of token file> -n
e.g:
# ./rsautil sync-tokens -u superadmin -p "pa$$W0rd" -o /tmp/out.txt -f /tmp/tokens -n
Please check and let me know if this meets your requirements.
