status webtier displayd incorrectly
Since today the status of the webtier is incorrectly displayed in the operations console
After the migration of the webtier VM from hyper V2 to hyper V3 the webtier was offline because the RSA webtier services weren't able to start.
I had to uninstall and install the webtier software and load a new package.
After that the webtier was running again but the status in the operations console stayed "offline"
I rebooted the VM and status in the operations console was "online"
After a few hours I checked again and the status was "offline" again but the webtier is running and available for the users
We are running authentication manager 8.1 SP 1 P 12 the webtier is running on a VM with Windows Server 2012 R2
What can I do to solve this?
I haven't installed patch 13 yet but will do in a few weeks. (after testing in it in our test environment)
But I will assume it will solve this issues in the future
the status is staying online now after another reboot of the webtier last Friday.
The reason and solution Christopher Salvati mailed me was logical, I have included it below this comment
thx for your assistance
The system fingerprint on the webtier has been corrupted because
of the changes you made to the VM. Likely the logs are reporting a decryption
failure as a result.
Simple fix, just uninstall the existing webtier, install the
webtier again from SP1 P2 webtier zip file then let it update on it's own.
After about 10 or so minutes all should be normal again.
You wont have to delete the webtiers from your operations
console, just be aware of the status while making the changes. Also if you have
the original webtier package when you reinstall, if you don't have that, just
click the webtier in operations console then click generate package.