Carwyn Nott,
A belated welcome to the RSA Link community!
I've moved your question to the RSA SecurID Access" data-type="space space where it will be seen by the product's support engineers, other customers and partners. Please bookmark this page and use it when you have product-specific questions.
Alternatively, from the RSA Customer Support page, click on Ask A Question on the blue navigation bar and choose Ask A Product Related Question. From there, scroll to RSA SecurID Access" data-type="space and click Ask A Question. That way your question will appear in the correct space.
I also redacted some of the information you provided in your post to limit the amount of PII you provided. Please see https://community.rsa.com/community/products/securid/blog/2018/11/27/tips-for-posting-questions-to-t... for information on posting best practices.
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To answer your initial question, you are seeing the unauthorized message when trying to access RSA Authentication Manager 8.3 Patch 6 - Update Download because you are not a member of any groups that allow you access to downloads. There is an easy fix for this. Follow the steps in this article to gain access: 000034625 - Why am I getting an "Unauthorized" error when attempting to access a product page or con...
Once registered on the site with the correct entitlements, you will be able to download the patch. To download RSA Authentication Manager 8.4, follow 000034558 - How to download RSA Authentication Manager 8.x full kits and service packs from RSA Link.
Regards,
Erica
