Unable to patch and 8.4 upgrade
I need to download RSA Authentication Manager 8.3 patch 6 and RSA Authentication Manager 8.4 so that I can upgrade your product.
My account is <redacted>
serial number is <redacted>
Customer is <redacted>
Please can you help me get these downloads, when I click on this link here
I get "Unauthorized" message.
A belated welcome to the RSA Link community!
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I also redacted some of the information you provided in your post to limit the amount of PII you provided. Please see https://community.rsa.com/community/products/securid/blog/2018/11/27/tips-for-posting-questions-to-t... for information on posting best practices.
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To answer your initial question, you are seeing the unauthorized message when trying to access RSA Authentication Manager 8.3 Patch 6 - Update Download because you are not a member of any groups that allow you access to downloads. There is an easy fix for this. Follow the steps in this article to gain access: 000034625 - Why am I getting an "Unauthorized" error when attempting to access a product page or con...
Once registered on the site with the correct entitlements, you will be able to download the patch. To download RSA Authentication Manager 8.4, follow 000034558 - How to download RSA Authentication Manager 8.x full kits and service packs from RSA Link.